Question 1

How is my financial data protected?

Accepted Answer

We use industry-standard encryption and security measures to protect your data. Your bank information is accessed through Plaid's secure, read-only connection using 256-bit SSL encryption. We never store your banking login credentials or have write access to your accounts. All data transmission is encrypted, and we follow strict security protocols to ensure your information remains safe.

Question 2

What information do you collect?

Accepted Answer

We collect only the information necessary to provide our subscription audit service: your bank transaction data (through Plaid), subscription details, monthly income, and optionally your email address. We also collect basic usage analytics to improve our service. We do not collect social security numbers, full account numbers, or other sensitive personal identifiers.

Question 3

Can you access my bank account?

Accepted Answer

No, we cannot access your bank account directly. We use Plaid's secure service which provides read-only access to your transaction history. This means we can see your past transactions to identify subscriptions, but we cannot make transactions, transfers, or any changes to your account. Think of it like viewing a statement - we can see what happened, but we cannot perform any banking actions.

Question 4

Do you store my account balances?

Accepted Answer

No. The Plaid connection may show "account balances" as readable, but we do not store balance information anywhere. Our audit uses your transaction history to detect subscriptions; balance data is read-only and, if retrieved, is used only in-memory during processing and is not written to our database, logs, or reports.

Question 5

How long do you store my data?

Accepted Answer

Your audit reports and associated data are stored for 6 months, giving you full access to view and modify your reports during this period. After 6 months, your personal data is automatically deleted from our systems. We may retain anonymized, aggregated data for service improvement purposes, but this cannot be traced back to you personally.

Question 6

How much does the audit cost?

Accepted Answer

Our pricing is simple and transparent: $7 for the first account connection and then $1 for each additional account connection. There are no hidden fees or recurring charges.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards and CashApp through our secure Stripe payment processing. We do not store your payment information - all transactions are processed securely by Stripe, which meets the highest levels of certification for payment processing.

Question 8

Can I get a refund?

Accepted Answer

Yes, we offer refunds within 7 days of purchase if you're not satisfied with your audit report. To request a refund, simply contact our support team with your report ID or email address used for the purchase. Refunds are processed back to your original payment method within 5-10 business days.

Question 9

Is there a subscription fee?

Accepted Answer

Subscriptions suck. No, there are no subscription fees for our current audit service. You pay once per audit report and have access to it for 6 months. We are developing a subscription tracking service for the future, but our current audit tool is a one-time purchase with no recurring charges.

Question 10

Why do I still pay $1 for additional accounts if no subscriptions are found?

Accepted Answer

When you connect an account, we retrieve and analyze hundreds or thousands of your transactions through our banking provider, which charges us per account connection. The $1 fee covers the cost of this comprehensive transaction analysis - you're paying for the thorough search service, not just positive results. Think of it like a medical scan - knowing nothing was found is just as valuable as finding something. Plus, at $1 per additional account compared to the industry standard of $7+ per connection, we're already subsidizing most of the cost to keep your audit affordable.

Question 11

How long can I access my audit report?

Accepted Answer

You have full access to your audit report for 6 months from the date of purchase. During this time, you can view your report online, make modifications to your income or subscription details, and download updated versions. After 6 months, the report is automatically deleted from our systems for your privacy protection.

Question 12

Can I delete my data?

Accepted Answer

Absolutely! You can request immediate deletion of your data at any time by contacting our support team. We will remove all your personal information, audit reports, and associated data from our systems within 48 hours. You can also disconnect your bank accounts at any time through your audit dashboard, which stops any future data access.

Question 13

What happens to my data after 6 months?

Accepted Answer

After 6 months, all your personal data, including your audit report, bank transaction data, and any personal identifiers, are automatically and permanently deleted from our systems. This is done automatically as part of our privacy-first approach. We may retain anonymized, aggregated statistics (like "users saved an average of $X per month") for service improvement, but this data cannot be traced back to you.

Question 14

Can I download my report?

Accepted Answer

Yes! You can download your audit report as a PDF at any time during your 6-month access period. The PDF includes all your subscription details, recommendations, and savings/burden analysis. You can also email the report to yourself or others directly from the platform.

Question 15

What is the upcoming subscription tracking service?

Accepted Answer

We're developing a subscription tracking service that will monitor your progress in removing unwanted subscriptions. This service will track which subscriptions you've successfully cancelled, help you stay on top of your remaining subscriptions, and provide ongoing insights into your subscription spending patterns. This will be an optional premium service separate from our one-time audit.

Question 16

Will you alert me to new subscriptions?

Accepted Answer

Yes! Our planned subscription tracking service will include alerts for newly detected subscriptions on your connected accounts. This helps you catch subscription creep early and decide whether new subscriptions align with your financial goals. You'll be able to customize alert preferences and frequency.

Question 17

What other features are you planning?

Accepted Answer

We're constantly working to help you beat subscription creep! Planned features include: budgeting tools integrated with your subscription data, subscription recommendation engine (suggesting better alternatives), family subscription sharing insights, and enhanced analytics showing your subscription trends over time. We prioritize features based on user feedback, so let us know what would be most helpful!

Frequently Asked Questions

Privacy & Security

Pricing & Billing

Data Retention

What's Next